Privacy is our upmost concern and we detail exactly how we deal with your private information.
Red Files understands that sex workers have good reason to avoid any sort of corroboration that involves revealing their personal details. We appreciate applicants who corroborate with the sign-up process, and give our legal testimony that we will process and protect the delicate information you volunteer with the upmost professionalism. Each moderator is trained and constrained by confidentiality contracts.
It is our intention to verify that you are a sex worker and at times this can only be confirmed by revealing details you might consider private. Anti-sex work campaigners, people of the media, clients, abusers, spouses, trolls and general members of the public may try to infiltrate the website posing as a new or known sex worker. In order to protect Red Files in its entirety, we ask for corroboration to make sure you are who you say you are.
We understand the process of revealing personal information can invoke immediate fear and distrust and to be asked to do so is incredibly stressful. You do not have to reveal personal information upon your sign-up, all you have to do is demonstrate you are the sex worker you say you are.
We rely on our network of members to vouch for sex workers interested in becoming members. We have a guarantor program to ensure that you are you and not anybody else. Any other Red Files member, sex worker, or member of a sex worker organisation can vouch for you. Anyone who can confirm that you are a sex worker is a sufficient guarantor. When you elect a guarantor be mindful of their consent to vouch for you.
As a sex worker, you may choose who handles your application. We attempt to resolve your application within seven days, but sometimes it's timely chasing up applicants and guarantors. In this circumstance we will wait for 30 days until we delete your application permanently from the internet and our cloud. The more information you are able to provide for us, the speedier we can process your application. The only information that remains is your contact details for us to know how to contact you and notes about your membership type for the staff, and only the staff, to refer to (this includes mode of work and advertised gender).
You may take further steps to secure your privacy by choosing a username different to your working name. You can opt to be anonymous at any time, even when you’re private messaging another member or writing up a file.
Within the database there are a number of technological capabilities to pinpoint any unauthorised access or unauthorised information sharing. A member’s movements through the database are traceable, but this data is not accessed or analyse unless an investigation is prompted.
When donating through the website the credit/debit card information entered is passed directly to a merchant gateway to process the transaction. At no point in this process do we ask for your name, nor do we retain any of the information entered in order to process the transaction.
For those donating each month the merchant facility retains your card information to process the ongoing donation monthly. Red Files never has access to the full credit card or its details. If you choose to cancel this subscription it is done by a linked identification key and the email address you entered not anyone's name or full credit card information.
These security and privacy procedures are in place to keep the community as a whole protected, sustained, insulated and stable, for everyone’s well-being.
In this policy, "us", "we" or "our" means Red Files Inc. (ABN 90 590 608 829) and its related bodies corporate.
This policy sets out:
We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (subject to exemptions that apply to us under that Act). However, due to the nature of some of our business activities, from time to time, we will handle personal information.
We may, from time to time, review and update this policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.
WHAT IS PERSONAL INFORMATION
When used in this policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, postcode and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
WHAT PERSONAL INFORMATION CAN WE COLLECT AND HOLD
We may collect the following types of personal information:
We may also collect anonymous data (which is not personal information) relating to your activity on our websites (including IP addresses) via cookies, or we may collect information from you in response to a survey. We generally use this information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. To the extent this information does not constitute personal information because it does not identify you or anyone else, the Australian Privacy Principles do not apply and we may use this information for any purpose and by any means whatsoever.
HOW WE COLLECT PERSONAL INFORMATION
To request removal of your personal information from our forums, please contact us at PO BOX 2031 FITZROY 3065. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions and to provide best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:
WHAT HAPPENS IF WE CAN’T COLLECT YOUR PERSONAL INFORMATION
If you do not provide us with the personal information described in this policy, some or all of the following may happen:
HOW DO WE DISCLOSE YOUR PERSONAL INFORMATION
We may disclose your personal information to:
We will do everything within our power to protect your privacy, however if subpoenaed legally we cannot avoid disclosing your personal information to:
DIRECT MARKETING MATERIALS
We may send you direct marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS or email, in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (details below) or by using the opt-out facilities provided (e.g. an unsubscribe link. We will then ensure that your name is removed from our mailing list. We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us using the details provided below.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you. We will not charge for simply making a request and will not charge for making any corrections to your personal information. If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Members of our websites will generally be able to access and update their membership details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
HOW YOU CAN COMPLAIN ABOUT A BREACH OF PRIVACY
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Please contact us at:
PO BOX 2031 FITZROY VICTORIA 3065
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access, including by means of firewalls, password access, secure servers and encryption of credit card transactions.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
If you are a member who regularly uses Red Files, and if you can afford it, please consider setting up a weekly, fortnightly or monthly donation to us to help with our upkeep. It can be anything from $2 to $100, it’s up to you.Donate